Shipping Information
What Shipping Methods Are Available?
Most products are hand packaged and send by hand using Royal Mail.
How Long Will It Take To Get My Package?
Orders are shipped next day on weekdays only. For example, if you place an order on Monday, the parcel is packaged and shipped on Tuesday. Most orders are send out second class and usually take 2-3 days to arrive. Please check the stock level when you order.
Do You Ship Internationally?
We don’t currently ship worldwide, however if you love my work, please get in touch and we may be able to arrange a special order for you.
Payment Information
What Payment Methods Are Accepted?
All payments are done using the secure online Stripe payment gateway.
Is Buying On-Line Safe?
My website uses a secure certificate and the checkout uses AES-256 encryption.
Orders and Returns
How do I place an Order?
Please use our online eCommerce store to place your order. Simply find a design you like, check it’s in stock. Add it to basket and follow the steps to checkout.
Do I need an account to place an order?
No, you can simply check out as a guest.
Who should I to contact if I have any queries?
Please feel free to email: hello@heartfeltwishes.uk
How Can I Cancel Or Change My Order?
If you wish to cancel your order, please let us know immediately. Providing the order hasn’t been shipped, I am happy to offer you a full refund. If the order has already shipped, it is not possible to cancel the order.
How Do I Track My Order?
I use standard Royal Mail post. There is no tracking available, however you will receive a confirmation email once the parcel has been posted and from that date it usually takes 2-3 days to receive.
How Can I Return a Product?
If for whatever reason you are not satisfied, please email me on: hello@heartfeltwishes.uk in the first instance so we can resolve any issues you’re having. Any returns or refunds will exclude incurred shipping costs. If you are returning an item, you will need to pay for return postage.
Products must be returned in a good condition, products are inspected for damage before issuing any refund.